Frequently Asked Questions
General
- How do I update my email address or account information?
- Trading Hours
- I’m a US citizen. Why do you need my date of birth, address, and Social Security Number or Tax ID to open my account?
- Account Access or Log In Issues
- Shipping Restrictions to the UK
- Vault Storage Options | Allocated vs Segregated
InstaVault
- How do I purchase InstaVault Gold and Silver?
- Can I buy InstaVault Gold and Silver in my IRA?
- Who owns InstaVault increments?
- Where is my InstaVault Gold and Silver stored?
- Do coupons work on InstaVault?
- How do I take delivery of InstaVault Gold and Silver?
Shipping
- Can I ship to Mexico?
- Packing Instructions for Selling from Private Possession and Mail-In Storage
- What if the products I order are on backorder?
- What are the shipping, handling, and insurance charges?
- Does GoldSilver ship internationally?
- How is my order shipped?
Purchasing Bullion
- Will I receive a 1099 or owe taxes if I sell my bullion coins at a profit?
- What is meant by trade confirmation and settlement? How long does each take, and how does it affect my price?
- How safe is my credit card info with GoldSilver?
- Does it cost anything to open a GoldSilver account?
- Will there be any additional charges to my order?
- Can I make changes to my order once it is confirmed?
Selling Bullion Back to GoldSilver
Payment
- What is a microdeposit for ACH verification and why is it necessary?
- Depositing and Withdrawing funds from your GoldSilver account:
- What payment/funding methods does GoldSilver accept?
- Why BitPay?
- Which address should I use to mail my check?
- Do you accept payment via automated clearinghouse (ACH)?
Precious Metals
Vault Storage
- How to update payment for storage fees
- Ship to Door, Delivery from Storage, or Storage Transfers
- I have an account with another vault, can I still buy from or sell to GoldSilver?
- Can GoldSilver store my silver and/or gold for me?
- When will my order arrive in storage?
- Will I receive any type of documentation once my metals arrive in storage?
Individual Retirement Account (IRA)
- Is there a minimum or maximum limit to open a precious metals IRA?
- In a gold or silver IRA, do I own physical metals or are they just on paper?
- I want to open a self-directed IRA. Is it limited only to gold and silver?
- Is there a fee to open a precious metals IRA?
- I already have an IRA. Can I roll it over into precious metals IRA?
- I already have an LLC IRA, how can I order with GoldSilver.com?