GoldSilver.com Customer Support
Help Center
Policies and Terms GoldSilver.com and related site terms of use, official policies, and other matters rela...
Frequently Asked Questions
General
- Trading Hours
- Account Access or Log In Issues
- How do I update my email address or account information?
- Shipping Restrictions to the UK
- Purchase Inquiry or How to Buy
- Vault Storage
InstaVault
- How do I purchase InstaVault Gold and Silver?
- Can I buy InstaVault Gold and Silver in my IRA?
- Who owns InstaVault increments?
- Where is my InstaVault Gold and Silver stored?
- Do coupons work on InstaVault?
- How do I take delivery of InstaVault Gold and Silver?
Shipping
- Can I ship to Mexico?
- Packing Instructions for Selling from Private Possession and Mail-In Storage
- How long will it take to get my order?
- What if the products I order are on backorder?
- What are the shipping, handling, and insurance charges?
- Does GoldSilver ship internationally?
Purchasing Bullion
- Does GoldSilver Accept Bitcoin as Payment?
- How safe is my credit card info with GoldSilver?
- Does it cost anything to open a GoldSilver account?
- Do you have quantity discounts?
- Will there be any additional charges to my order?
- Can I make changes to my order once it is confirmed?
Selling Bullion Back to GoldSilver
Payment
- What is the 5% Hold on my Card
- Which address should I use to mail my check?
- How does the "security deposit" work and when will it be released from my card?
- Do you accept payment via automated clearinghouse (ACH), eCheck, or electronic transfer?
- Is there a holding period for personal checks?
- How do I bank wire funds?
Precious Metals
Vault Storage
- Ship to Door, Delivery from Storage, or Storage Transfers
- I have an account with another vault, can I still buy from or sell to GoldSilver?
- What fees are involved with private vault storage?
- Can GoldSilver.com store my silver and/or gold for me?
- When will my order arrive in storage?
- Will I receive any type of documentation once my metals arrive in storage?
Individual Retirement Account (IRA)
- Is there a minimum or maximum limit to open a precious metals IRA?
- In a gold or silver IRA, do I own physical metals or are they just on paper?
- I want to open a self-directed IRA. Is it limited only to gold and silver?
- Is there a fee to open a precious metals IRA?
- I already have an IRA. Can I roll it over into precious metals IRA?
- I already have an LLC IRA, how can I order with GoldSilver.com?