If you encounter an error indicating that your login attempt has failed, it is possible that you need to update your password. To do this, simply click on the "forgot password" link on the login page. This will guide you through the process of resetting your password and gaining access to your account.

If you continue to experience difficulties logging in, we apologize for the inconvenience. Please feel free to reach out to our customer support team for further assistance. You can contact us by calling 888-319-8166 during our business hours, which are Monday to Friday from 9am to 6pm EST. Alternatively, you can also email us at support@goldsilver.com and we will respond to your inquiry as soon as possible.