Sellers are responsible for all shipping and handling costs. This includes costs associated with selling from storage accounts, if any.
Precious metals are most commonly shipped, fully insured, with delivery signature required. It is the customer's sole responsibility to ensure packages are properly insured, as we cannot be held responsible for the loss of metals in transit.
Customers are provided a contract number for each sellback they enter.
Once a sellback has been contracted, customers must log in to their account and open the associated Sellback Contract to enter the carrier and tracking number for each parcel within 1 business day of the sellback's contract inception. Questions may be relayed to customer support.
Customers who do not comply with this requirement may have their transactions cancelled.
Please see our Market Loss Policy (#6) regarding our cancellation terms and agreements.
Customer payments will be issued by:
- bank wire transfer (optional in the US, required for all international sellbacks; $25 fee),
- physical check mailed Certified USPS (US only, no fee).
Payments will typically be made within 3 business days of the shipment's arrival and verification; however, in rare cases they may take up to 10 business days.
A social security number and or passport number will be required for all nonexempt IRS 1099 sellbacks.
In order to comply with anti-money laundering regulations, you may be asked to verify your identity prior to completing a sale of assets to GoldSilver.com or its trading partners, including but not limited to: a copy of your driver's license, passport or other government-issued ID matching the account records; an automated phone call or text message; or, a phone discussion with a GoldSilver.com AML/BSA-trained representative.