Don’t sacrifice service for price.
We'll match the product premiums of key online competitors.
The Details:
- At the time of purchase, we will match the published retail premium over spot price for the same quantity of any product we carry that is shipped from and sold by these other online retailers: providentmetals.com, apmex.com, gainesvillecoins.com, jmbullion.com, silver.com, or sdbullion.com.
- Our Price Match Guarantee covers one price match per identical item and quantity, per customer, at the current pre-tax price available to all customers.
Our Price Match Guarantee does not cover:
- The online prices of retailers not listed in "The Details" section.
- Products sold by third-party/marketplace sellers on any websites, including on GoldSilver.com if a “sold by” label is present.
- GoldSilver.com Insider transactions.
- Competitors' service prices, pre-order or trade-in offers, and special daily or hourly sales.
- Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items not in as new condition, credit card offers, gift card offers, and installment plan offers, whether offered by GoldSilver.com or a competitor.
We reserve the right to suspend the price guarantee, at our sole discretion, when market conditions warrant. The website may not reflect these changes at all times; please contact customer service for up to the moment status.
Common Questions
How do I request a price match from GoldSilver.com?
When making a purchase, price match requests from GoldSilver.com are handled via phone. Please call 1-888-319-8166 or the appropriate local/international number. Tell the representative you are requesting a GoldSilver.com price match, and provide the respected online retailer listed in the details section along with the product you want us to price match. We will review and verify the price match request. The order must be placed over the phone and executed. You will then receive a credit of the difference placed in the balance of your account.
At this time, price adjustments cannot be completed via e-mail or live chat on our website. Shipping/delivery charges will not be included in the price comparison.
A price match request from GoldSilver.com may only be requested by the person on the account title.
How do I show "proof" of price?
We take care of that for you by doing it LIVE over the phone. We may check the website address of the designated major online retailer to verify the lower price and availability of the item prior to approving a price match.
Does GoldSilver.com match the price if it results in a price being below GoldSilver.com's cost on a product?
Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met, and the order total does not exceed $5,000 US dollars in value.
Are competitors' services eligible for price matching?
No. Due to the differences in services being performed, GoldSilver.com does not match competitors' service prices. This includes, but is not limited to, services such as shipping, storage, lending, and customization.
How does your price match policy apply to pre-orders and backorders?
Because GoldSilver places an offsetting trade to replenish its inventory, the price of pre-ordered and backordered products is fixed at the time of order, not shipment. We will continue to honor the premium guarantee for the period specified in the details of this offer from the initial purchase date.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if GoldSilver has a product that is advertised as being limited in quantity it will not be eligible for price matching.
Does GoldSilver price match "free gift with purchase" offers?
No. GoldSilver does not price match "free gift with purchase" orders. This includes free gift card with purchase offers.
Does GoldSilver price match offers with financing?
GoldSilver does not match competitors' financing offers, or a price that can only be received when using the competitor's credit card to complete a purchase.
Does GoldSilver match competitors' sell back or trade-in prices?
No. GoldSilver does not match our competitors' sell back or trade-in prices.
How does the Price Match Guarantee apply to coupons?
GoldSilver does not match competitors' coupons or special offer codes. Also, customers can either use a GoldSilver coupon code or price match to a lower price, but not both. GoldSilver does not allow our coupons to be used on a product that has a price match applied.
Does the Price Match Guarantee Apply to purchases made on the mobile app, or on OroPlata.com and other non-English-language websites?
Yes. GoldSilver honors its prices regardless across all channels and for all customers. Any property managed by GoldSilver.com is subject to the same Price Match Guarantee and other terms of service.
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